In a significant move to address growing passenger discontent, the Nigerian Civil Aviation Authority (NCAA) has declared its intention to enforce much stricter penalties on domestic airline operators. This crackdown is a direct response to the persistent and frequent flight delays and operational failures plaguing Nigeria's aviation sector.
Regulator Shifts to Tougher Stance After Repeated Inefficiencies
The Director of Public Affairs and Consumer Protection at the NCAA, Mr. Michael Achimugu, revealed the authority's new position. He stated that while the regulator has historically been supportive of airlines operating in a difficult business environment, the recurring complaints from air travelers now necessitate a stronger regulatory approach.
The NCAA recorded a staggering 756 domestic flight delays in the third quarter (Q3) of 2025 alone, according to its own quarterly report. This data underscores the scale of the problem facing Nigerian air passengers.
Achimugu emphasized that many disruptions are caused by factors outside an airline's direct control. However, he argued that repeated cases of operational inefficiency and poor customer communication can no longer be tolerated. The regulator pointed to rising incidents of passenger unrest at airport terminals, often fueled by airlines' failure to properly inform and manage travelers during disruptions.
Government Support Must Translate to Better Service
The NCAA highlighted the significant backing the aviation industry has received from the federal government in recent years. It specifically acknowledged the roles of President Bola Ahmed Tinubu, the Minister of Aviation and Aerospace Development, Festus Keyamo (SAN), and the Director General of Civil Aviation, Captain Chris Najomo.
The authority's clear message is that this high-level support should result in tangible improvements in service delivery. Achimugu stressed that government support must be matched with better punctuality, transparency, and strict compliance with consumer protection regulations, especially concerning flight delays and cancellations.
A key area of focus is the enforcement of rules on Hotel Accommodation and First Needs Compensation (HOTAC) during prolonged delays or cancellations. The NCAA insists airlines must fully comply with these obligations to protect passenger rights.
New Enforcement Framework Inspired by Global Standards
In outlining its tougher stance, the NCAA referenced international regulatory actions, such as the recent $2 million fine imposed by United States authorities on JetBlue Airways for chronic flight delays. The Nigerian regulator described this as a landmark enforcement action that underscores a global shift towards holding airlines accountable.
Consequently, the NCAA is currently reviewing its enforcement framework to strengthen compliance mechanisms. The goal is to ensure better protection for both passengers and operators as the industry evolves. This revised framework is expected to introduce heavier consequences for persistent operational shortcomings.
The quarterly report for Q3 2025, which revealed the 756 delays, also named the airlines with the most operational issues: United Nigeria and Max Air had the highest number of flight cancellations, while Air Peace recorded the most delays during that period.
This planned regulatory shift signals a renewed focus on passenger welfare and accountability within Nigeria's aviation sector. It aims to compel domestic airlines to prioritize reliability and communication, ultimately improving the travel experience for millions of Nigerians.
