NCAN Praises NCC's Compensation Policy
The National Consumers Advocacy Network (NCAN) has commended the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Aminu Maida, for implementing a policy that requires telecom operators to automatically compensate subscribers for poor network service. The group described this directive as a bold, consumer-focused move that prioritizes the interests of millions of Nigerians in telecommunications regulation.
In a statement issued on Tuesday, May 5, 2026, and signed by its President, Tobi Olanrewaju, NCAN stated that the policy represents a significant shift in regulatory enforcement, moving from years of weak oversight to a system based on accountability and measurable consumer benefits.
Automatic Compensation Restores Consumer Confidence
According to NCAN, the policy, already implemented by some major telecom operators through airtime credits, signals the end of an era where subscribers suffered poor service without consequences for providers. The group noted that the decision to make compensation automatic, without requiring complaints, reflects practical and responsive leadership, as many Nigerians lack the time or resources for lengthy complaint processes.
"This intervention acknowledges a fundamental principle—that the burden of service failure should not rest on the consumer," Dr Olanrewaju added.
Monitoring Service Quality at Local Levels
NCAN also praised the NCC's decision to monitor service quality at the Local Government Area level, rather than relying on broad national averages. This approach captures real user experiences across communities, especially in underserved areas often ignored in national reports. The group said this sets a new benchmark for regulatory innovation and aligns with global best practices.
Beyond Compensation: Long-Term Network Improvement
Beyond immediate relief, NCAN commended the Commission's push for increased infrastructure investment by operators. Dr Olanrewaju noted that the dual strategy—compensation for past failures and mandatory investment in network upgrades—shows a long-term commitment to lasting improvement. He urged operators to view the directive as an opportunity to rebuild trust, not as punishment.
NCAN also called on other regulatory agencies to adopt similar people-focused reforms, emphasizing that effective regulation can drive economic fairness and social justice. The group stated that the policy's true success will be measured by visible, lasting improvements in network performance across Nigeria.
