Routercall Communications (RCC), a leading provider of innovative omnichannel communication solutions, has announced significant enhancements to its Global SIP Trunking services and a powerful new offering – fully integrated Microsoft Teams Direct Routing. These advancements empower multinational corporations, SMEs, and corporate organizations with unparalleled reliability, flexibility, and cost efficiency in their business communications.
CEO Highlights the Importance of the Upgrade
The CEO of RouterCall Communications, Mr Adeola Akindele, stated that the move is essential as the way businesses communicate is fundamentally changing. He noted that RCC is at the forefront of this evolution. “Our enhanced Global SIP Trunking service breaks down geographical barriers, offering businesses a truly borderless communication experience. Coupled with our new Microsoft Teams Direct Routing, we are enabling organisations to leverage their existing collaboration platforms as a fully functional, enterprise-grade phone system, driving productivity and significant cost savings.”
Robust Infrastructure and Reliability
For over a decade, RCC has been building the robust infrastructure that underpins modern connectivity. With today’s announcement, RCC solidifies its position as a transformative force in the telecommunications landscape, offering guaranteed reliability across its core services, including 99 per cent for VOIP, Unified Communication, and Cloud PBX, and 98 per cent for SIP Trunking.
Key Highlights of the Enhanced Services
While explaining the key highlights of the firm’s offering, Akindele revealed that the RCC’s advanced SIP Trunking service provides highly reliable (98% uptime) and cost-effective voice connectivity across continents. Businesses can establish a local presence in key regions like Nigeria (Lagos, Port Harcourt, Abuja) and beyond, drastically reducing international call costs by up to 60 per cent, while ensuring crystal-clear voice quality.
Microsoft Teams Direct Routing Powered by AudioCodes SBC – RCC transforms Microsoft Teams into a comprehensive PBX system. Utilising certified AudioCodes Session Border Controllers (SBCs), the solution enables Teams users to make and receive calls to any external landline or mobile number worldwide, directly from their Teams application.
- Unified Communication: Consolidates all communication (chat, video, voice) into a single, intuitive platform.
- Maximized ROI: Extends the functionality of existing Microsoft 365 investments.
- Enhanced Productivity: Provides a consistent calling experience for hybrid and remote workforces with 99 per cent reliability.
Comprehensive Omnichannel Platform
Beyond these flagship services, RCC continues to offer a full suite of communication tools, including Cloud PBX, Contact Call Center solutions, and PRI services, all designed for superior performance and scalability. Akindele noted that the goal is to simplify and elevate business communications, making advanced technology accessible and reliable for every client.
