Union Bank of Nigeria has taken a decisive step in its merger with Titan Trust Bank by officially shutting down all social media accounts previously linked to Titan Trust. The move, which took effect on December 31, 2025, marks a significant phase in the integration of the two financial institutions.
Formal Closure and Customer Transition
In an official communication, Union Bank announced the disabling of all Titan Trust-related social media handles. The bank extended its gratitude to the more than 27,000 followers who had engaged with Titan Trust Bank's online platforms over the years.
The bank's message to these customers was clear and forward-looking: "Thank you to all 27,000+ of you for following us through the years. Now let’s move to Union Bank of Nigeria to continue building our community. See you on the other side!"
Customers are now advised to transition to Union Bank's verified social media accounts to continue receiving news, customer support, and updates on banking services.
Where to Find Union Bank Online
To ensure a smooth transition for former Titan Trust clients, Union Bank has listed its official social media handles. Customers can now follow the bank on the following platforms:
- Instagram: @unionbankng
- Facebook: @unionbankng and Union Bank of Nigeria Help Desk
- Threads: @unionbankng
- TikTok: @unionbank.ng
- LinkedIn: Union Bank of Nigeria
- X (formerly Twitter): @UNIONBANK_NG and @UBNHelpdesk
For direct inquiries, customers can contact the bank via email at customerservice@unionbankng.com or by calling the customer care line at 07007007000.
Background of the Merger and a New Era
This social media consolidation follows the formal merger of Titan Trust Bank with Union Bank, a move that received official approval from the Central Bank of Nigeria (CBN) on September 1, 2025.
Under the merger, Union Bank has fully absorbed Titan Trust Bank's operations, assets, and customer base. However, the Union Bank brand, with its 108-year history, remains the surviving entity. The bank has assured customers that their account details, cards, and existing services will remain unchanged.
A message on the integrated platform highlights the benefits for customers: "Titan Trust Bank and Union Bank officially became one bank! Your accounts, cards, and services remain unchanged. What has changed is access. You now have access to more branches, more ATMs, and stronger digital banking. Welcome to a Stronger Union!"
Regulatory Context on Marketing Standards
This move towards unified branding and communication occurs within a broader regulatory context. The Central Bank of Nigeria had recently directed all banks and financial institutions to ensure their advertisements and promotional materials comply with strict consumer-protection and fair-marketing standards.
The directive, issued in a circular signed by Olubunmi Ayodele-Oni on behalf of the CBN's Director of Compliance, came after a review found inconsistencies in how institutions handle disclosure and transparency obligations. Union Bank's clear communication regarding the social media transition aligns with this push for greater clarity in customer engagement.
